Customer Service

For Technical Support, contact the EdgeAccess Authorized Reseller from whom you purchased the product.

For EdgeAccess Technical Support, either call (301) 547.7010, option #1 between 8:30am - 8:30pm EST M-F or you may send an email to support@edgeaccess.net. While EdgeAccess is committed to its SLAs, we take a special humanitarian interest in supporting the first responders during disaster relief. FAQs may address some of your concerns.

Documentation

        BlueBox UAD Series Manual
        RT UAD Series Manual
        VoiceWise UAD Series Manual

Installation Terms & Conditions

EdgeAccess products not installed by an ECI (Edge Certified Installer) will void all service and product warranties.

Maintenance & Post-Warranty Programs

For extended maintenance coverage and Post-Warranty Services, which covers your distinctive configuration, please contact Customer Service.

Customers not under extended warranty may purchase support in one hour increments for $45 each unit.

Advanced Replacements shall not exceed more than two (2) shipments within a thirty (30) day period without replaced units having been returned to Edge Access. If two (2) Advanced Replacement units have been shipped within thirty (30) days and the RMA units have not been returned within the same thirty (30) day period, then no additional Advanced Replacements will be released. Returns must be received within thirty (30) days of receipt of Advanced Replacement units; otherwise, the list price of the Edge Access Voice Wise Server Series and/or RDM Switch Product will be charged on the forty-fifth (45th) day the RMA remains outstanding.

EdgeConnect Service

All service plans are subject to a one-year service agreement applies. There is a one-time fee of $5 per local phone number, $25 per toll-free phone number, a $1 recurring monthly charge for retaining toll-free numbers, and a $50 per company setup fee.

All international calls are billed on a per country basis according to EAI then current Int’l rates.

EC PLAN	SERVICE DESCRIPTION
#EC10	Add a line to any EC Plan to share minutes on single UAD. Phone # req'd.
#EC400	400 domestic minutes for pre-paid $29.95/mo. Share minutes w/ #EC10.
#EC1000	1000 domestic minutes for pre-paid $69.95/mo. Share minutes w/ #EC10.
#EC1500	1500 domestic minutes for pre-paid $99.95/mo. *Share minutes without       #EC10 across all ports of a single UAD. Phone # purchase required.

ROLL-OVER MINUTE PLANS

#EC12K_LCL	12,000 domestic minutes for use on a single UAD with local numbers within anniversary year for $1,200.
#EC12K_TLL	12,000 domestic minutes for use on a single UAD w/ toll-free numbers within anniversary yr. for $1,440/yr.

Simply fill out and return the EdgeConnect Service Activation Form via fax to
(813) 249.1126 to get started.

ECI Training

Edge Certified Installations: All products sold by EAI must be installed and maintained by certified personnel of an EAI affiliate company. Each EAI affiliate must maintain a minimum of 15 employees certified through the applicable EAI training program. In order to receive such a prestigious certification, personnel are required to attend an EAI learning event and demonstrate the proper techniques of installation/maintenance and be certified by an EAI trainer to perform those techniques in the field. As a result of a product failure in the field, EAI certified personnel may obtain assistance from EAI labs if a maintenance agreement is in place. All other product users will have no assistance and as a result will deem the product out of any future warranty/service contracts.